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SynapseIndia Business Solutions

Service Management solution and beyond

Solving problems and capitalizing on opportunities in a timely manner is crucial in today's business environment. Action Request System (AR SystemR) provides an environment for rapid creation, deployment, and use of Service Management applications. The foundation for Remedy's out-of-the-box Service Management applications includes Help Desk, Asset Management, Change Management, Service Level Agreements, and the Customer Service and Support suite.

AR System enables you to adapt industry's best practices to meet your organization's unique needs, rather than changing your own internal best practices to match a rigid out-of-the-box solution.

AR system architecture also allows the creation of custom forms, features and workflow. This provides the flexibility to develop and implement solutions using the AR system platform. The platform can be adopted to meet diverse and unique needs of organizations. Following are a few custom solutions that have been developed using AP system: Legal issue tracking, inventory management & tracking, expense report & management, supplier tracking, insurance claim management, quality management, real estate management, project management.

Remedy offers a heterogeneous environment with multiple layers of the solution being independent of one another. The server is available on the following operating systems: Microsoft Windows Server, Sun Solaris, Linux, HP-UX, IBM AIX and can use any of the following databases: DB2, INFORMIX, Microsoft SQL Server, Oracle, Sybase.

Similarly, several end-user clients are available that use the standard user interfaces for the web, Windows, Palm OS, and wireless devices within their respective environments.

Web clients use a browser to provide a user interface to AR System applications. These applications can be complete e-business/e-commerce web-based solutions for submitting new requests, searching and modifying existing requests, charting data, generating reports, and receiving and responding to AR System notifications.

AR System Windows User Tool provides the day-to-day user interface to AR System applications for users of Microsoft Windows. It is used to submit new and modify existing requests, to search for requests, and to generate reports.

Wireless clients that use Wireless Markup Language (WML), such as cell phones and two-way pagers, can also communicate with the AR System.

At SynapseIndia - a Remedy Solutions Partner, provides the domain expertise and skills required to specific define business case and functional requirements. This ensures a technical solution that is aligned to corporate and IT strategies, supporting business profitability and end-user satisfaction.

A series of full project life-cycle services including project management, planning, analysis, design, testing, deployment and post deployment support including training is followed to ensure that the solution is customized per your need and organizational workflow.

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