Top 4 Considerable Points for Implementing Live Support

According to research, if customers are not able to find answers to their question and wait for them too long, they simply abandon their online purchases, and move to your competitor’s site. To overcome with this problem, many online businesses have turned to live chat, to offer their customers with quick and support customer service. It is expected that by 2018, approx 80% of companies will provide live chat option on their website or on mobile devices, for their valuable customers.

The online consumers who have taken Live Support Services said that having questions answered by a live person, in the middle of an online purchase, is one of the most valuable features that a website can offer. Moreover, the live support not only increases the customer satisfaction, but it also helps in increasing sales. Through live chat, the companies can encourage their potential customers to make a purchase, and make them a satisfied customer. To help you, here are the four best practices for implementing live support.

1. Ensure That You Have Enough Web Traffic and Resources For Implementing Live Support

The live support can be beneficial for your business, if you have a desirable web traffic, as well as the resources to make it successful. So before installing live support, just make sure that your website has enough web traffic, and visitors that can use your support service to justify the cost. Also, ensure that you have enough team to provide support services, efficiently. If you don’t have enough employees to respond your customers questions quickly and efficiently, then surely you will end up by hurting your business.

2. Consider Outsourcing

If you want to have the benefits of offering live support, but don’t have the enough and the right resources, then you should take the outsourcing services and hire third-party provider for it. The professional live chat operators have all the knowledge and skills required to manage successful live chats, as well as leaving your employees free to do other work.

3. Choose Software with the Right Features at the Right Price.

For your company live support services, you’ll need a right software for it. But due to the increase in demand of live chat, a large number of software options are available in the market. So, while choosing the software for your company, just think about the size of your company first, and then select the software. For getting the most for your money, just choose a software with a clear pricing plan. While choosing the live chat software, there are various important features that you should consider. They are:

  • It should have User-friendliness of the chat interface
  • It can provide canned messages
  • Should have ability to track and analysis the data of the potential customers.
  • Should have option to save the client’s chat for future reference
  • Should have option of proactive chats
  • Can help in integration with CRM

4. Train Your Employees Well

If you have the most advanced and well-designed chat software, but didn’t have highly trained operators, then it is completely useless. So before launching your live support services, just make sure that your staff is well-trained, and as well as they are totally comfortable and familiar with the chat software you are planning to use. Also, the representatives should have a complete knowledge about the your website and inventory, and have ability to provide quickly and accurately answers to the common questions that can ask by the customers.

5 Essential Benefits of SharePoint

Microsoft SharePoint is one of the major business collaboration resources that started to harness the power of online collaboration. With SharePoint 2010 and SharePoint 2013, Microsoft has stepped ahead further to offer out-of-the-box services. Moreover, the SharePoint platform includes SharePoint Designer, SharePoint Online, SharePoint Foundation, SharePoint Server & SharePoint Workspace. Here are the top 5 benefits of SharePoint.

1. Provide a Simple, Familiar & Consistent User Experience

SharePoint can integrate with the familiar client desktop applications, Web browsers and email, and offer a consistent user experience, which simplifies the communication system, the way people interact with content, processes and business data. Moreover, the tight integration collaborated with the robust out-of-the-box functionality, and help to use services themselves and facilitates product adoption.

2. Simplify Everyday Business Activities

With SharePoint, you can enjoy the advantage of out-of-the-box workflows for initiating, tracking and reporting common business activities like document review and approval, issue tracking and signature collection. Moreover, you can do this process without any coding. The Sharepoint tight integration with familiar client applications, email and Web browsers will give you a simple, consistent user experience.

3. Help Meet Regulatory Requirements

In SharePoint, you will get options like specifying security settings, storage policies, auditing policies and expiration actions for business records in accordance with compliance regulations, which you can use to make sure your sensitive business information can be controlled and managed effectively. As well as, it will cut the litigation risk for your organization.

4. Effectively Manage and Repurpose Content

With this, the business users and content authors can create and give content for approval, as well as scheduled deployment to intranet or Internet sites. Through new document library templates, you can easily manage the multilingual content that is specifically created to maintain a relationship between the original version and different translations of a document.

5. Simplify Access to Business Data

Through SharePoint, you can give your users access to business data found in common line-of-business systems like Microsoft CRM. Also, the users can easily create a personalized views and interactions with business systems through a browser, by dragging configurable back-end connections. Moreover, the Enterprise-wide Managed Document Repositories will help secure your organizations store and organize business documents in one central place.


SharePoint is essential for the business as it helps in online business collaboration and maintain the toughness and security of the online collaboration. If you are looking online business collaboration solution them SharePoint will be the best option for you. For getting the SharePoint solution, you can connect with any SharePoint development company in India. They will deeply understand your requirements and give an excellent SharePoint solution for your business.

Why India is Preferred For Outsourcing Software Development Services

For a long time, India is well-known for its software outsourcing development services in the global market. With cutting-edge technology and good communication, the outsourcing software development in India has become a highly profitable option. The Software Development Company India have a team of highly-qualified professionals who have years of experience in custom application development. As well as create bespoke finest tailored-made software applications that not only meet the clients’ requirements, but also matches the global standards of software engineering.

For decades, India is offering high-technology based software outsourcing services to their valuable clients, at affordable prices. Many of the companies in India have teams of knowledgeable and experienced software professional like IT project managers, software engineers and other professionals that provide the latest technological based solutions and software services for the global clients. Due to excellent and reliable outsourcing services, most of the international clients prefer India, for their software business needs. Thus, with a wide list of services and a satisfied customer base, software outsourcing services brings a great success in India.

Many big brands like Microsoft, Oracle, etc., preferred India for IT outsourcing as they are sure about the high quality products, at low costs. If we consider the facts, a huge number of talented and efficient IT professionals are qualified in the country. Moreover, the working culture in the nation is completely client friendly, trustworthy, and based on rules to provide the finest services to the clients. Considering the industrial facts, a numerous technologically advanced outsourcing firms are present in India that offers leading-edge technologies based services and reliable communication facilities to their clients’.

Even, the global companies prefer to hire outsourcing companies in India, as they know that their project work done by the experienced professionals with the latest updated technology, at affordable prices. Moreover, the IT professional offers various software solutions like website development, mobile app development, and software applications with the support of the state-of-the-art technology. In addition to this, the outsourcing companies understand the requirements of the clients, and deliver the excellent customized solutions to them, according to their business needs.

Software outsourcing services in India are very much in demand. They offer quality services and low cost which makes international clients to invest more and more in the country. The Software Development Company in India has teams of programmers, engineers and web developers that provide quality assurance services with dedication and timely.

5 Reasons: Why Mobile App Is Essential For Retail Store

Being part of a digital world, every business person is willing to get connect their business with the internet. Whether it’s a big business or a small business or a retail business, everyone wants that the customers simply love their brand. To connect with more and more customers, they have created their online presence. But, even with top-notch customer service and high product demand, they missed potential customers. To attract more valuable customers, businesses are switcing towards Mobile apps. Through mobile app, the customer can easily access the retail store at their fingertips, whenever and wherever they want. Even, if you are confused that why mobile app is important for your business, here are the 5 main reasons for it.

1. Everyone’s Having a Mobile App

When it comes to mobile app for business, your competitors and their competitors, all are using mobile apps for their shops. Whether it’s a larger company or a small to medium-sized businesses all are providing a shopping platform to their customers. Through mobile app, the consumers can easily access to your retail stores, and can shop whatever they want to buy from the retail store. So, if you want to stay in the race, you need to have a mobile app.

2. It’s Fun

A good mobile app allows the consumers to get more interactive with your brand. The discount coupons, shopping offers and contest options provide a great fun and mind-blowing user experience at your store that gives your brand a personality boost.

3. Huge Opportunities for Loyalty

The huge opportunities offer always get success in attracting a large number of potential customers. Through Coupons, special Sunday offer ads or 20% off exclusively through the app, etc., you can easily make your customers download your app and enjoy the exclusive benefit of using the app. Moreover, direct access to sales is making your customers and your business sense the bond of loyalty. These offers, not only make your customers more confident about the best deal, but also make them come back with the incentive of more earnings.

4. It’s Extremely Convenient

Through customizable search engines the users can easily find out exactly what they’re looking for anywhere, anytime. Moreover, the apps provide the complete information of the products that are available in the stock, as well as the products are displayed systematically, which helps customers in hassle-free shopping.

5. Increased Customer Satisfaction

In today’s market, mouth-to-mouth advertising or publicity is really matters for any business success. When a customer listen about the store and its good services from another person, definitely they consider the store and get interested in making purchases from it. Even, the collaborative forum features can help you to create a community around your company, making a positive association that takes your brand to a great heights of success.


The above points will help you to understand why mobile app is essential for your retail store. By connecting with the topmost mobile application development company, you can get the finest mobile app with all latest features, developed according to your store requirements. Even, if you have any problem with the app in the future, then also the mobile application development company will help you by resolving your issues.

5 Essential Questions That You Should Consider Before Developing a Mobile App

Seeing the mobile app requirements in the market, a large number of people started Appreneurship, without realizing its facts and drawbacks. It’s look simple and interesting, but actually it is not. For a successful Appreneurship, the person or appreneur needs to work daily on various important factors, such as finances and taxation, customer development process, managing teams and expectations, customer service, etc.

Even, if you don’t have a good product idea, it will lower your enthusiasm. So before moving into appreneurship and becoming a mobile application development company, here are some of the pertinent questions that will help you, and navigate your journey with more clarity.

1. Am I in this for the long haul?

In any business, overnight success is always being a fairy tale. So, before getting into the Appreneurship, just make sure that whether you want to invest your time, money and energy in the development of your idea, and also you are ready to invest a enough effort and dedication to reach at a success point.

2. Is there a market?

As part of market competition, if you want to develop an app, just make sure about your idea first. Do market research and obtain, what type of apps are in demand, and what are the features that the users are looking for in an app? Also, identify the spark of your app which can make it popular and make it stand out from the competition.

3. What is my buyer persona?

When it comes to targeted buyers, the buyer persona is really matters a lot. So, before building an app, make a detailed analysis of the people who will buy your product. While analysis, consider customer behavior patterns, demographics, motivations, and goals. The more you know about your customers, the more it is easier to identify their specific needs, and help you to build a product that can fulfill those needs.

4. Do I have a launch plan?

Mostly, people think that building a product, means job done. But, it is not true. In fact, being a mobile application development company, we can say that’s not even half the battle won. As a building a product is very easy, but launch it in a powerful and impactful manner is really very tough. For successful launch, if you’re planning to spend money on Facebook advertising, firstly know about your buyer persona. Believing on SEO, content marketing & social media methods, need to wait for the results for a longer period of time.

5. Do I have the resources for marketing?

Marketing is a stage where you need to work with patience, as it needs a whole lot of time to experiment, what works and what doesn’t. Also, you need to decide that you hire an external agency or make your own team for the marketing of your app. Also, recognize your potential customers’ platform, and decide strategy that how are you going to attract them towards your app.

4 Topmost PR Trends That You Can’t Ignore

In the current scenario, the business and media perform parallelly in the digital marketing revolution. As the digital industry is growing with the time, it brings continuous changes in the online business and marketing strategies. Thus, to survive in this ever changing scenario, it is really essential that business change their marketing strategies according to the market trend, else their business looses its place in the digital market.

Traditionally, businesses get connected with the newspapers for their PR (Press Release) and for building their brand image in the market. With the time, the technology has changed and same the communication channels. Now, business person using social media channels like Facebook and Twitter, for their brand promotion. Here are powerful 4 PR trends that you can follow and apply for your business success.

1. Online Influencer is a Marketing Force That can’t Ignore

Now-a-days, the online influencer has become a core trend that PR professionals and brands are grasping. So it is really important to connect with the right influencer to get your story out, as they have their credibility in the market, as well as customers trust them and are connected with them. Now, the marketers and organization know their influencers on Twitter, Instagram and YouTube that easily can create a communications impact influence on a large scale.

2. Technology is Required to Scale Your Communications

As a large number of communications channels and digital methods are available in the market, it is essential that you have a powerful technology to scale your efforts, else you will not get any productive or effective communication system. Additionally, the technology has controlled much of the communication and publishing, but the splinter of media needs various digital marketing tools to handle the complexity.

3. Social Web is Democratizing Communications

As everyone using social network platform, you can easily create text, video and photos and post on it, as well as can easily share it through our smart phones. These social media channels have made companies a publisher in their own right, which make them to build their brand image at their own. Even, through these channels, the customers can directly connect with the brand, know about it and get influenced to use it.

4. Digital Content is Essential For PR

When it comes to unique identity in a digital media platform or in a digital market of bloggers, your online content will help you to get it. Through unique content, you can easily create credibility in a digital market. Now, the content marketing has become a center point of any brand communication and marketing, in the digital world.


The above PR trends will surely help you to get a perfect brand image for your business. If you are confused how to use social media platforms to enhanced your brand image, then connect with the SMO service provider. They will help you, and build a powerful brand image for your organization.

Did Google’s Click-to-Call Change the Organic Search Game?

Now-a-days, one of the common online communication methods is Google’s click-to-call. It is a web-based communication that implemented on websites. For starting communication, the user need to visit a website and clicks on an object, such as a picture, button or text, to start a requested communication via phone call, VOIP, or text.

Chance of Click-to-Call to Change the Organic Search Game?

In 2010, a Call Extensions feature introduced by Google. It includes a click-to-call feature, which provide advertisers a platform to add on their location-specific phone numbers on ads. Later these numbers will easily viewed on mobile devices with internet connection.

In March 2016, for stepping ahead in the Call Extensions feature, Google has been testing its click-to-call function with organic search results, to checkout it performance with it. It means that clickable phone numbers, now will appear in relevant search results to what the user is looking for, not just for paid advertisements.

How Does Click-to-Call Search Results Work?

For relevant click-to-call search result, whether it is a business or service, if a user enters their desired search, the results will showcase the all relevant websites with a phone number placed down, under the title of the webpage and meta description. Moreover, the phone numbers will be highlighted same as a hyperlink does. For connecting with the selected business, the users should click on the phone number, which begin the mobile phone calling process, and connect them.

Why is Click-to-Call Effective?

According to a research, the company that focuses on local advertising and business marketing, as well as uses smartphones to calls businesses, will surely rule the marketplace. Moreover, this Click-to-Call feature is really essential, as it provides business a capability to call a business directly from the search results page. It is very effected, as users wants to have quick access to communicate with their preferred brands, without putting huge effort into it.

Industries like restaurant, travel, local services, finance, retail, technology, etc., are enjoying various benefits by offering easy one-on-one communication. A large number of click-to-call activities is done for making a purchase or booking or reservation.

Marketers Views About Click- to-Call?

Google and many other businesses are using click-to-call feature as a method of advertising and marketing campaign, as well as an advantageous platform to engage with consumers. By marketers, it is considered as the best method to boost revenue, even by maintaining a business connection with the brand’s consumer base.


Google’s Click-to-Call feature has become the latest advertising and marketing method for the businesses, wants to showcase their products and services, and desires to connect with their potential buyers. If you want to use click-to-call feature, just connect with SEO company in India, and they will help you to get appropriate business link on Google Search result.

What Steps Should Add In Pre-Planning Of Mobile App Development

In the current scenario, the upgraded mobile app market has enhanced the big opportunities for the developers in mobile application development. However, to build a successful app, it is really essential that the developers have a well-designed laid-out concept and structured process, on which they can depends and can successfully complete every stage of mobile app development. Through pre-planning of the mobile app development process, the developers can avoid the situation of deviations from set goals, which somehow can create some dramatic changes to the final product.

Moreover, pre-planning helps to gain insights into the target audience, the competitors, and the latest market trends. Also, it will help to convert the innovative ideas into the key features of the app. Especially, the mobile application development company prefers to pre-plan the each stage of the mobile app development process, on the basis of valuable market knowledge, which helps them to build a unique and successfull app that include different features than other similar apps. In short, a pre-planning helps to streamline the development process, organized and to get better outcomes.

How to Pre-Plan Your Mobile App Development?

Here is a comprehensive guide, which helps in the pre-planning of the mobile app development.

1. Describe Your App in a Nutshell

In the initial stage of pre-planning, you need to discuss and prepare a very short description of what the app should be all about. Add on all the expecting factors like key features, the core idea, etc., and compiles into a nutshell.

2. Determine the Needs of Target Audience

As the most critical stages, it helps to highlight many key factors that will be beneficial in building an appropriate mobile app. Most of the time, it is difficult to identify the target audience, as well as know their ‘buying’ behavior and preferences. But, through a online surveys that include forums and discussions or social connections, helps to understand the customer’s preferences and expectation for the app, and likewise, that you can integrate the same in your mobile application.

3.Browse Through Similar Apps

Unless you have a great and unique app idea, it is easier to find similar apps in the app store. So, research on these similar apps, point out their key features, notice their functionalities, consider technical aspects, review customer ratings, etc. This doesn’t mean that you need to replicate something that is already exist, but you can innovate better.

4. Create a Master List of Outputs

The final product is always a different from what it was conceptualized in the beginning. On the bases of research and users’ requirements, develop a comprehensive list and compare it with the initial concept. Even on the bases of the latest changes, you can also improvise the short description.

5. Translate Your Ideas into a Simple Flowchart

When it comes to display of idea, workflow system and functionalities to the development team, then a diagram or flowchart is the best method to do it. But, just make sure that it remains simple and clear, so it can easily understand by everyone. The successful flowchart should include the app concept, budget, features and functionalities, roles and responsibilities, development process, QA and testing requirements, deadlines, etc. Try to make it as comprehensive as possible, so it can be easily understood by everyone, in detail.

How You Can Protect Your Privacy & Secure iPhone Data

How secure is your iPhone, and the personal data stored in it? To get the answers to these questions, we have examined the iPhone’s built-in privacy measures, and trust us that Apple is the most secure phone. Even, the users can apply the security codes on various iPhone applications that are downloaded by them.

iPhones Powerful Privacy Measures

When it comes to the security and privacy, then iPhone is the best smartphone, as it is not easy to break its several protective features that provides complete safeguard of the users’ privacy.

1. Passcodes

Through iPhone passcode set option, the user can easily secure their phone data by stopping people from getting it. While using the iPhone’s passcode option, the user needs to add on a custom alphanumeric code, which is not seriously easy to crack. After six-wrong-attempts, the delay is activated that make the phone more secure. If the phone has highly sensitive or business-critical data, and anyone put passcode 10 times wrong in a row, the iOS will automatically erase the data, but only when the user has activated this option.

2. Touch ID

The latest models iPhone 5s and later versions are coming with Touch ID fingerprint scanners. The user can use their fingerprint to unlock the device itself. For any third-person it is really difficult to break the fingerprint-protect password and hack the important data. The extremely privacy-conscious iPhone users can secure their data through passcode, as well as with Touch ID.

3. Secure Enclave

The highly equipped security measures are assembling in the iPhone, which is can’t even break by the Apple’s own engineers. That’s means no one can be able to access the data inside. The exceptional security measure of the iPhone is Apple’s Secure Enclave feature. The iPhone has a processor chip – a separate processor in its own right, which stores the fingerprints and other security-critical data, as well as it has a crucial part of the encryption setup. It is defined as a Secure Enclave, as it has a secure boot system to ensure that it the code it runs that can’t be modified by anyone. To understand, it is a powerful form of a little computer within the computer that’s difficult to attack.


As the Apple’s phones are the most secured one, the developers are designing the efficient apps that are compatible with the iPhone system. While iPhone application development, the developers are using coding that are compatible with the iPhone security system and the apps can be easily passcode by the user.

4 Trust Factors That Help To Build A Website and Convert Users

In the internet world, an uncountable number of websites are available, out of which some of them are informative website, some of them are business website and some are social media sites. Due to a huge number of websites, the people have become very queries about the design, look and the content of the websites. According to the top Web Development Company in India, the first impression of the any website decides the visitor stays on it or not. When a person visits on a website, it look of the color, density and layout of the site. If it’s found attractive, then it look for the content, grammar, assets, products and any other interesting thing, and at last look for the link connected to other pages.

Although, it is a very small process, but it convince users that the website is trustworthy and can rely on it for purchasing. What kind of trust factors should include on a website to enhance business reliability? It is a most common question, which is asked by the website development company, while website developing process. Here are the factors that should be included to increase the reliability of the website.

1. Testimonials

When it comes to trust business, the consumers consider experts and friends’ recommendations before doing it. Testimonials are the most effective source to make anyone trust you. By adding a name, face, or voice to a testimonial represent the valuable customer, which creates a deep impact on the mind of the visitors. Moreover, authentic testimonials on the website, can also use on a multiple marketing channels, such as social media or email marketing, which can prove as a most powerful trust builders for any business.

2. Design

A website design is the very first thing that attracts potential customers, as it give the first impression to a user about the business. If the website has a clean design that looks professional will surely make visitors to trust in it, and if the business doesn’t have a professional looking website, the users will look elsewhere for a similar product or service.

3. Business Information

A good website should have mentioned the correct business information, such as contact number, business address, email id, etc. that shows the proficiency of the business, and help to build trust with customers. In addition, create an About Us page that is descriptive and visually appealing. Also, add on the picture and the names of the employees, which provides a clear idea about the business and the employees. Surely, it will help to build customers trust on the business.

4. Awards and Certifications

Another impressive method that help in getting the valuable trust of the visitor is Certificates and Awards. These awards and certificates will represent the notable achievements of the business. Also, this make users feel more secure, while filling out their personal information in the customer form.

The above points will surely help your website to gain customers’ trust and interest, and convert them into valuable customers. If you have any confusion about these points, you can connect with any of the web development company India, and they will resolve all your problems, efficiently.